Audit Submissions Not Received

I was selected for a random audit after submitting a claim through the app. I followed the app instructions & all seemed to work well & appeared to be submitted, but 2 weeks later I received and email asking me to submit documents. App does not show status updates for audits and there was no proof that I did submit. Guess I should have taken a screenshot. There is obviously a missing link here somewhere.

Yukon Busy Mom about My Canada Life at Work, v1.7.0